Terms of service

Vivanorr Terms & Conditions

Welcome to Vivanorr. By accessing our website or placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

We may update these Terms from time to time to reflect changes in our services, policies, or legal obligations. Continued use of our website after any updates are posted constitutes your acceptance of the revised Terms.

1. Use of Website

By using this website, you confirm that you are of legal age in your country of residence or have permission from a parent or legal guardian to use our services.

You agree not to:

Use this website for unlawful, fraudulent, or prohibited activities
Interfere with the functionality, performance, or security of the website
Attempt unauthorized access to our systems, accounts, or services

We reserve the right to restrict or refuse access to our website or services at our discretion if misuse or violations are suspected.

2. Products & Pricing

We strive to ensure all product information, descriptions, and images are presented as accurately as possible. However, slight variations in color, texture, or appearance may occur due to screen settings, lighting, or manufacturing differences.

Please note:

Prices displayed may exclude applicable taxes, duties, or import fees
Any customs charges, taxes, or additional fees are the responsibility of the customer
Product availability, descriptions, and pricing may be updated or changed without prior notice

We reserve the right to discontinue products or limit quantities at any time.

3. Orders

Orders are considered confirmed only after successful payment authorization and processing.

We reserve the right to cancel, decline, or limit orders if we detect:

Fraudulent or unauthorized activity
Payment verification issues
Suspicious, abusive, or unusual ordering behavior

If an order is cancelled after payment has been processed, an appropriate refund will be issued.

4. Returns & Refunds

Customers may request a return within 14 days of receiving their order, subject to our Return & Withdrawal Policy.

To qualify for a return:

Items must be unused, unopened, and in original packaging
Return requests must be submitted within the required timeframe
Approved returns should be shipped back promptly after authorization

Additional conditions:

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect
Refunds are processed within 14 days after returned items are received, inspected, and approved, or after valid proof of return is provided where applicable
5. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain products cannot be returned, including:

Opened or used skincare, body care, or cosmetic products
Personalized or custom-made items
Perishable goods or sealed hygiene-sensitive products once opened

Returns will only be accepted for these items if they arrive damaged, defective, or incorrect.

6. Delivery

We aim to deliver all orders within 30 days unless otherwise stated during checkout or affected by external shipping delays beyond our control.

If a significant delivery delay occurs, you may be entitled to:

Request order cancellation
Receive a refund where applicable under consumer protection laws

Delivery times are estimates and may vary depending on destination, customs processing, or courier services.

7. Product Issues

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.

To help us resolve the issue efficiently, we may request supporting information such as photographs or order details. Items may need to be returned in their original condition for assessment.

8. Payments

All payments are securely processed through our authorized payment providers and checkout systems.

If you believe an unauthorized or incorrect charge has occurred, please contact us immediately so we can investigate and assist you promptly.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Vivanorr shall not be held liable for:

Indirect, incidental, or consequential damages
Delays, interruptions, or failures caused by events beyond our reasonable control
Issues resulting from improper use, storage, or handling of products

All products are intended for personal use only. Individual experiences and results may vary depending on use and personal conditions.

10. Privacy

Your personal information is collected, used, and protected in accordance with our Privacy Policy, which explains how we handle your data and maintain your privacy.

11. Governing Law

These Terms & Conditions are governed by applicable international e-commerce regulations and the laws of the Netherlands.

12. Contact Information

For questions regarding these Terms, product support, or order assistance, please contact us at:

info@vivanorr.com