Shipping policy

Vivanorr Delivery Policy
General Information

At Vivanorr, we are committed to delivering your order safely, efficiently, and with care. This Delivery Policy outlines how orders are processed, shipped, and delivered to ensure a smooth shopping experience.

Delivery Methods & Shipping Fees

We offer a range of shipping options depending on your location, order size, and courier availability.

Please note:

Shipping fees are calculated during checkout
Free standard shipping may be available for qualifying orders, as indicated at checkout
Delivery options, shipping costs, and estimated transit times may vary by destination

All available shipping methods will be displayed before you complete your purchase.

Order Processing & Delivery Times

Orders are typically processed and prepared for shipment within 3–6 business days after payment confirmation.

Estimated delivery times depend on your location and selected shipping method.

Please keep in mind:

Delivery timelines are estimates only and are not guaranteed
Delays may occur due to customs clearance, weather conditions, courier disruptions, or other circumstances beyond our control
Orders are processed on business days only, excluding weekends and public holidays

You will receive a shipment confirmation once your order has been dispatched.

International Shipping

Vivanorr ships to selected international destinations.

For international orders, please note:

Customs duties, import taxes, and additional fees may apply depending on your country’s regulations
These charges are the responsibility of the customer
We recommend reviewing your country’s import policies before placing an order

To avoid delays, please ensure all shipping information provided at checkout is accurate and complete.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates can be viewed directly through the courier’s tracking system, allowing you to monitor your shipment status in real time.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 2 days of delivery.

To help us resolve the issue as quickly as possible, please include:

Your order number
Clear photographs of the item(s) and packaging, where applicable

Our team will review your request and work toward an appropriate resolution promptly.

Returns & Exchanges

For detailed information regarding eligible returns, refunds, or exchanges, please refer to our Return & Withdrawal Policy.

Policy Updates

Vivanorr reserves the right to update or modify this Delivery Policy at any time without prior notice. The latest version will always be available on our website.

For any questions regarding shipping, delivery, or order support, please contact us at:

info@vivanorr.com