FAQ

Frequently Asked Questions (FAQs)

1. What makes Vivanorr different from other brands?
Vivanorr is built on purposeful simplicity. We create activewear, skincare, body care, and lifestyle essentials designed with a focus on comfort, quality, and everyday functionality. Rather than following fast-moving trends, our pieces are thoughtfully developed to offer long-term value and effortless wearability.

2. How do I choose the right size for clothing?
Each product page includes a detailed size guide to help you find your ideal fit. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a more structured silhouette, depending on your preference.

3. How do I choose the right shade for cosmetics or skin products?
We provide clear shade descriptions and undertone guidance to help you select the closest match for your skin tone. If you're unsure, neutral or adaptable shades are a reliable starting point, especially for first-time users.

4. Are your skincare and body care products suitable for all skin types?
Our formulas are developed with gentle, skin-conscious ingredients designed to suit a wide range of skin types. However, if you have sensitive skin, we recommend performing a patch test before full use to ensure compatibility.

5. Where are Vivanorr products made?
Our products are designed with care and developed in partnership with trusted manufacturing experts who uphold our standards for quality, ethical production, and responsible sourcing.

6. How should I care for my clothing?
To preserve quality and extend the lifespan of your items, we recommend washing in cold water, using a gentle cycle, and air drying when possible. Always refer to the care label for specific instructions per product.

7. How should I store and use skincare and body care products?
Store all products in a cool, dry place away from direct sunlight. Ensure containers are tightly sealed after each use and follow the recommended usage instructions for best results and product longevity.

8. Do you offer returns or exchanges?
Yes. We offer returns and exchanges within 30 days of delivery, provided items are unused, unopened, and in their original condition. For hygiene reasons, certain skincare and body care items may not be eligible unless they arrive damaged or defective.

9. Do you test on animals?
Vivanorr is committed to ethical and responsible practices. We do not test on animals and work with partners who share our commitment to cruelty-free standards wherever possible.

10. Can I use Vivanorr products daily?
Yes. Our products are designed for everyday use, whether for movement and comfort in activewear or as part of your daily skincare and body care routine. Each item is created to seamlessly integrate into your lifestyle.